TransUnion Interactive is committed to making your experience as easy and trouble-free as possible.Customer Service
Talk to a Customer Service Team member.*Monday through Friday, 8 a.m. to 9 p.m.,
Saturday through Sunday, 8 a.m. to 5 p.m. Eastern time
* Closed on all United States observed holidays
- Top 3 Questions
- Credit Basics
- Logging In
- ID Verification
- Account Information
Top 3 Questions
Why is it important to monitor my credit?Monitoring your credit allows you to look for errors that may appear on your report, as well as unauthorized changes that may indicate fraud. With the growing threat of identity fraud, it's important to make sure that your credit is closely watched.
What will my report look like?Your credit report will contain your personal information, account history and an account summary, inquiry information, public record information, and creditor information.
What is a credit score?A credit score is a number used by lenders as an indicator of how likely you are to repay your loans. Your credit score is generated by a mathematical formula utilizing the data from your credit report. Lenders have been using credit scores as part of the lending decision for more than 30 years.
Which Web browser do I need to place an order?
Important information about your Web browser and TransUnion Interactive:
The quality and success of your TransUnion Interactive experience depends on your Web browser. A Web browser is a program that allows you to graphically view pages on the World Wide Web.
TransUnion Interactive supports 128-bit encryption. In order to safely use this site, your browser must support encryption. Please see our browser recommendations below to ensure that your visit to TransUnion Interactive is safe and secure.
Browser Version Recommendations:
TransUnion Interactive supports all major browsers. To ensure the security of your information online, check that you are using the latest version of your preferred browser.
Am I eligible for a free credit report?
You may be eligible to receive a copy of your personal credit report at no charge if:
- Within the last 60 days, you have received an adverse action notice based on information from your TransUnion credit report
- You are unemployed and plan to seek employment within 60 days
- You receive public welfare assistance
- You have reason to believe your TransUnion credit file is inaccurate due to fraud
- Your state offers a free or reduced-price Personal Credit Report
If you are a resident of Colorado, Maine, Maryland, Massachusetts, New Jersey, or Vermont, you may receive one free copy of your credit report each year from the credit bureaus. If you are a resident of Georgia, you may receive two free copies of your credit report each year from the credit bureaus. Otherwise, a consumer reporting agency may impose a reasonable charge for providing you with a copy of your credit report.
Illinois law, 815ILCS505/2B.2 (Solicitations Regarding Records):
MANY GOVERNMENT RECORDS ARE AVAILABLE FREE OR AT A NOMINAL COST FROM GOVERNMENT AGENCIES. CREDIT REPORTING AGENCIES ARE REQUIRED BY LAW TO GIVE YOU A COPY OF YOUR CREDIT RECORD UPON REQUEST, AT NO CHARGE OR FOR A NOMINAL FEE.
To obtain a copy of your credit report from Experian:
- Mail request to: P.O. Box 2002, Allen, TX 75013
- Or call toll-free (888) Experian (888-397-3742)
To obtain a copy of your credit report from Equifax:
- Mail request to: P.O. Box 740241, Atlanta, GA 30374
- Or call toll-free (800) 685-1111
To obtain a copy of your credit report from TransUnion:
- Mail request to: 2 Baldwin Place, P.O. Box 2000, Chester, PA 19022
- Or call toll-free (800) 888-4213
Looking for a Canadian Credit Profile?If you have credit established in Canada, click here to go to our Canadian TransUnion site and order your profile now.
What if I forgot my password or username?We offer an automatic login process that is easy and secure. This process provides assistance to help you login when you have forgotten your login details. To ensure the security of your account, you will be asked to enter components of your account information as a method of identification. Once we validate that the information entered is accurate, you will be provided access to your account. When the process is complete, a privacy protection email will be sent to you.
How do I change my login information?After you have logged in, click the link to your Profile at the top of the screen, then select the 'My Settings' tab.
How do I choose a good username and password?
When selecting a username, you should pick something you can remember. However, you should also choose something unique. TransUnion Interactive suggests using your email address.
Your password should be at least 8 characters in length using numbers and letters; remember it is also case sensitive.
What is a secret question and secret answer?Your secret answer is your personal response to a secret question you choose from a list we provide. They will help you login if you forget your username or password. For example, if you choose the question: "what city were you born in?", then your secret answer could be "Los Angeles". Make sure the answer is true and specific enough so it will help you reset your login.
How do I know if I've been charged?If you’ve purchased a 3-Bureau Credit Report and Score or if you’ve purchased a TrueIdentity Premium membership, there will be an entry for each payment on the My Profile page, 'Payments & Orders' tab, under the 'My Orders' section. It will clearly state the order number and date. Just click the 'Print Receipt' link to view specific details such as card number, product ordered, and amount. If you have not yet been charged, you will see a notice that says, "No charges on file."
How do I get a copy of my receipt?After you have logged in, click the link to your Profile at the top of the screen, then select the 'Payments & Orders' tab. Select the 'Print Receipt' link and you will be presented with a copy of the original receipt.
What credit cards are accepted as forms of payment by TransUnion Interactive?TransUnion Interactive accepts the following credit cards: Visa, MasterCard, Discover and American Express.
How can I cancel my membership?
You may also terminate your membership here.
What is Identity Verification?
The Identity Verification process is an essential part of the TransUnion Interactive website because it protects your privacy by ensuring that your credit report can only be viewed by YOU.
Identity Verification confirms your identity by sending a security passcode to your phone that you must enter on the site. We may also ask an additional series of questions based on your accounts, personal information, as well as information contained in your credit report. Here's how it works:
- Our system sends a temporary security passcode to the phone number you provide during sign up, either via text message or an automated voice call.
- You enter the passcode on this site within 15 minutes to successfully confirm your identity.
- Once you’ve successfully confirmed your identity by entering the security passcode, you’ll have access to your online credit report.
- If you don’t have access to your phone right now, you can log out and come back later. When you log back in, you can continue where you left off.
- The system presents you with a question based on information contained in your credit report.
- You select the answer from a list of possible choices and click "Next" to continue.
- As you submit your answers, that information is compared with the information in your credit report.
- You’ll need to answer as many questions as necessary to successfully confirm your identity.
- Once your identity is confirmed, you’ll have access to your online credit report.
If you need to leave the site to look up some information, simply log off and come back within three days to continue your identity verification.
Is the Identity Verification process really necessary?The protection of your security and privacy are of utmost importance to us. Identity Verification is a powerful fraud protection tool because it asks questions that can only be answered by the person who is the subject of the credit report - without it, an unauthorized party could obtain your most private credit information.
I'm selecting the correct answer(s). Why won't Identity Verification confirm my identity?Identity Verification uses specific personal information and information contained in your credit report, and sometimes this information has not been recently updated or the information is inaccurate. For example, you may have recently paid off a loan that has not yet been reported to the credit reporting agency. If you are unable to pass Identity Verification, please follow the instructions provided.
What if Identity Verification asks for outdated information that I no longer have?The system may ask for information about accounts that you may have closed within the past three years. It may be necessary to review your files or contact your previous creditors to request the information.
How do I change my credit card information?After you have logged in, click the link to your Profile at the top of the screen, then select the 'Payments & Orders' tab. Select the 'Update/Change Credit Card' link to the right of the 'Product Billing Information' section. Enter the new information and select Save. The updated credit card information will now be used for all future transactions on the TransUnion Interactive Web site.
The system does not ask for a credit card type (MasterCard, Visa). Why not?The credit card number indicates the type of card that you are using.
Can I use dashes when entering my credit card number?Yes. You have the option of entering one continuous number, or using dashes/spaces to separate the number as it appears on your credit card.
How do I update my mailing address or email address?The 'My Information' tab under your Profile allows you to easily update your street address and email address. To get there, click the link to your Profile at the top of the screen, then select the 'My Information' tab.
Why would I need to change my mailing address or email address?The collection of this information occurs if you move or change your email address, you should update your information with TransUnion Interactive. Having your current information in the system allows us to contact you, if necessary, regarding your order.
Do you sell my information to companies who send me junk mail?No. TransUnion Interactive does not sell your personal information to any third party for any reason.
Why can't I change my Social Security Number?Theoretically, you shouldn't need to change your Social Security Number. If you mistyped your Social Security Number on the order form, you should start the process over from the beginning.
TransUnion Interactive, Inc. understands the confidentiality of information contained in credit reports, and we safeguard the privacy of all information you provide to this Website.
Identity Verification System (IV)
TransUnion Interactive has designed an Identity Verification System in order to protect your security and privacy. IV seeks to confirm that your personal credit report is being viewed by YOU.
When a customer requests a credit report, IV is intended to confirm the customer's identity. If the customer cannot provide the correct information, the system does not allow that person to view the report.
(Please Note: If you are currently in the identity verification process and you need help, please contact our Customer Service Team.)
SSL (Secure Sockets Layer) Encryption
To ensure that your credit information remains secure and confidential, TransUnion Interactive uses programs that encrypt the data you provide on the order form before transmission to TransUnion Interactive. Encryption is a way of coding the information in a file so that if it is intercepted by a third party as it travels over a network, it cannot be read. Only the person or persons that have the right type of decoding software can unscramble the message. Thus, your encrypted information can only be read by TransUnion Interactive.
Questions or concerns about the TransUnion Interactive's security system? Please visit the support page.